All return products shipment cost needs to be borne by the buyer. However, there are some products specified as “Non-returnable on the Website in the product description, for which we do not offer return/ replacement. Please check the item is eligible for return or not.
Products can be returned to Massagemattresses.com immediately within 24 Hours of delivery if received in damaged condition. If a product received damaged then it is important for the buyer to contact Massagemattresses.com immediately and inform the customer service about the damage and initiate return within 24 hours
Massagemattresses.com does not cancel orders which have been processed and shipped to customers. Credit card refunds will take about 14 working days and debit card refunds will take 30 working days to get processed
Please follow the following instructions in order for us to process your return in a seamless manner.
1. Please ensure you inform us about the return along with the reason for return. You need to fill in the refund page in order for us to be able to make the refund.
2. The product has to be returned in the original box, with the label intact in order to return the product.
Terms of Acceptance on Return
Massagemattresses.com will only accept products that are returned in its original packaging with its original label. missing labels or instructions will not be accepted for refunds the product needs to be returned in the original box. Inflatable’s do not come under warranty/guarantee and cannot not be returned/refunded. If you have any further queries in this regard please get in touch with our customer care. The warranty for the products can be availed when the buyer sends the products back to Massagemattresses.com. The cost of the shipment for returns needs to be borne by the buyer. A refund can take up to 30 working days from the time of the refund approval. Once an order is placed, a buyer can choose to cancel the purchase, however the customer will have to bear a shipping charges if product is already shipped Massagemattresses.com reserves the right to deny any customer a refund or exchange of products. Please Note Massagemattresses.com might have to cancel certain orders which are out of reach or difficult to ship. Massagemattresses.com reserves the right, to refuse/ cancel / deny any order for any reason. Massagemattresses.com reserves its rights to cancel orders due to limitations on quantities of products available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department. Massagemattresses.com will get in touch with customers who might face any of the above-mentioned problems. In case the amount has been deducted from a credit card, the mentioned amount will be refunded. Massagemattresses.com reserves the right to ask for proof of identification of the customer at the time of delivery. Failure to provide the same to can lead to cancellation of the order. In case of any gift items, the customer making the transaction online is required to provide his/her proof of identification.